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Quick Fixes for Self Study CDs

Please try these quick fixes before requesting help from MTI. 90% of all issues can be resolved by following the instructions below.
ISSUE:
You don’t see video, don’t hear audio, or the video is blurry.
RESOLUTION
Go to http://www.windowsmedia.com/download and click on the green download button. Choose “OPEN” or “RUN FROM CURRENT LOCATION” then go through the download, and installation process. Then REBOOT the computer.
ISSUE:
Can't get past the login screen. You enter your assigned login and password, but it keeps telling you that the password is incorrect.
RESOLUTION
  • Make sure you are connected to the Internet
  • Make sure you are typing your username and password using the correct case. Example: if your password reads: JSmith on your paperwork, enter "JSmith" in the login area. The login/password on the Self Study CDS are CASE SENSITIVE.
  • If you do not know your password, please click here to have it emailed to you
    • ISSUE:
    When you click on the session to view it, you get an error that says something like “CANNOT FIND FILE X:\filename.htm”
    RESOLUTION
    1. Double-click the icon for Internet Explorer on the desktop, or go to Start > Programs and select Internet Explorer. (In Windows XP, go to Start > All Programs > Internet Explorer.)
    2. Go to Tools > Internet Options... Within the Internet Options window, click on the Programs tab. Check the box titled: “Internet Explorer should check to see whether it is the default browser”
    3. Click on Apply and then OK.
    4. Close Internet Explorer and then start the program again. An Internet Explorer message should appear saying Internet Explorer is not currently your default browser. Would you like to make it your default browser? Uncheck the Always perform this check when starting Internet Explorer box, and click on Yes. Internet Explorer is now your default browser.
    5. Restart the computer

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